Privacy Policy — AI Scale Labs

Privacy Policy

Last Updated: March 15, 2026

Introduction

AI Scale Labs (“ASL,” “we,” “us,” or “our”) operates the website aiscalelabs.com and provides AI deployment services for small businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

AI Scale Labs is based in Denver, Colorado, USA. By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide

We collect information you voluntarily provide when you interact with us, including:

  • Lead form submissions: Name, email address, business name, and business website.
  • Enterprise training inquiries: Name, email address, business name, business website, company size, revenue range, and a description of your challenge.
  • Communications: Emails, Slack messages, and other correspondence exchanged during service engagements.
  • Payment information: Billing details submitted through Stripe for payment processing. We do not store credit card numbers on our servers.

Information Collected Automatically

When you visit our website, certain information is collected automatically, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website or source
  • Cookies and similar tracking technologies (see the Cookies section below)

Information from Service Delivery

When you engage AI Scale Labs for a service, we may — with your explicit permission — access your business tools during the setup and configuration process. This may include:

  • Email platforms
  • Calendar systems
  • CRM software
  • Other business tools relevant to the engagement

Access to these systems is limited to the scope and duration of the engagement. We do not retain your credentials after setup is complete.

How We Use Your Information

We use the information we collect to:

  • Provide and improve our services: Configure AI tools, deliver engagements, and refine our offerings.
  • Communicate with you: Respond to inquiries, provide project updates, and coordinate during engagements.
  • Process payments: Facilitate billing through our payment processor, Stripe.
  • Analyze website usage: Understand how visitors interact with our site to improve the user experience.
  • Comply with legal obligations: Meet applicable legal, regulatory, or contractual requirements.

We do not sell your personal data. Ever.

Information Sharing

We do not sell, rent, or trade your personal information to advertisers, data brokers, or any other third parties for their marketing purposes. We may share your information only in the following limited circumstances:

  • Stripe: Payment information is shared with Stripe to process transactions securely. Stripe’s privacy policy governs their handling of your data.
  • Google Analytics: Website usage data is shared with Google Analytics to help us understand site traffic and usage patterns.
  • AI platform providers: During service delivery, AI tools (such as those from Anthropic, OpenAI, or open-source platforms) may process your business data. These tools are deployed on your infrastructure, not ours. We configure them on your behalf and do not retain the data processed by these tools.
  • Communication platforms: We use Slack and email for client communications during engagements. Messages exchanged on these platforms are subject to their respective privacy policies.
  • Scheduling: We use Cal.com for appointment scheduling. Information you provide when booking is subject to Cal.com’s privacy policy.
  • Legal requirements: We may disclose your information if required by law, court order, subpoena, or other legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Data Security

We take the security of your information seriously and implement industry-standard measures to protect it, including:

  • Encrypted connections (HTTPS/TLS) across our website.
  • Secure handling of credentials — we do not store customer system credentials after the setup phase of an engagement is complete.
  • Limited access to personal data on a need-to-know basis.
  • AI tools configured during engagements operate on your infrastructure, meaning your business data remains under your control.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Data Retention

  • Lead form submissions: Retained until you request deletion.
  • Engagement records: Project documentation, communications, and invoices are retained for legitimate business and legal purposes (such as tax compliance and dispute resolution).
  • Customer system access: Revoked upon completion of the engagement. For customers on a Managed Care plan, access is maintained for the duration of that plan and revoked when it ends.
  • Website analytics data: Retained in accordance with Google Analytics’ data retention settings.

Your Rights

You have the following rights regarding your personal information:

  • Access: You may request a copy of the personal data we hold about you.
  • Deletion: You may request that we delete your personal data. We will comply unless we are required to retain it for legal or legitimate business purposes.
  • Correction: You may request that we correct inaccurate personal data.
  • Opt out of marketing: You may opt out of marketing communications at any time by contacting us or using the unsubscribe link in any marketing email.

To exercise any of these rights, contact us at [email protected].

Cookies

Our website uses cookies and similar technologies to enhance your experience:

  • Essential cookies: Required for basic site functionality, such as page navigation and form submissions.
  • Analytics cookies: Used by Google Analytics to collect anonymized data about how visitors use our site, including pages visited, time on site, and traffic sources.

You can control or disable cookies through your browser settings. Note that disabling cookies may affect site functionality. Most browsers allow you to:

  • View what cookies are stored and delete them individually.
  • Block third-party cookies.
  • Block cookies from specific sites.
  • Block all cookies.

International Data

AI Scale Labs is based in Denver, Colorado, USA. If you access our website or use our services from outside the United States, your information may be transferred to, stored, and processed in the United States.

By using our website or services, you consent to the transfer of your information to the United States. We comply with applicable data protection laws and take reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy.

Children’s Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13, we will take steps to delete that information promptly. If you believe a child under 13 has provided us with personal data, please contact us at [email protected].

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. When we make changes, we will update the “Last Updated” date at the top of this page. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:

AI Scale Labs
Denver, Colorado, USA
Email: [email protected]